99fd Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how we collect, use, and protect your data.
Introduction and Purpose
1 Introduction to the Privacy Policy
99fd (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming and live casino platform in Bangladesh. Protecting the privacy of our users is one of our highest priorities. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.
This Policy applies to all services, websites, and mobile applications of 99fd. By using our platform, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
We may update this Privacy Policy from time to time. If any changes are made, we will update the published date on the website and notify you by email where necessary.
What Information Is Collected
2 Types of Personal Information
When registering with 99fd and using our services, we collect the following types of information:
- Identity Information: Your full name, date of birth, and national ID number (where applicable).
- Contact Information: Email address, mobile number, and postal address.
- Financial Information: bKash, Nagad, Rocket, or bank account numbers (required for deposits and withdrawals).
- Technical Information: IP address, browser details, device type, and operating system.
- Usage Information: Your gaming history, transaction details, session duration, and your activity on the platform.
- Cookie and Tracking Information: Information collected through cookies, log files, and similar technologies.
2.1 Methods of Data Collection
We collect information in the following ways:
- Direct Collection: Information you provide yourself during registration forms, verification processes, and transactions.
- Automatic Collection: Through cookies, web beacons, and similar technologies while you use our platform.
- From Third Parties: Information received from payment processors and KYC verification service providers.
Purpose of Data Use
3 Why We Use Your Information
99fd uses your personal information only for the following legitimate purposes:
- Account Management: To create, maintain, and keep your account secure.
- Service Delivery: To manage gaming services, financial transactions, and customer support.
- Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering purposes.
- Legal Obligations: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
- Security: To prevent cyberattacks, fraud, and unauthorized access.
- Service Improvement: To enhance our platform's performance and user experience.
- Communication: To send important updates, security notices, and relevant promotional information.
- Responsible Gaming: To set limits and provide self-exclusion support to prevent excessive gaming.
Data Protection Measures
4 Security Technologies and Practices
To keep your information secure, 99fd has adopted industry-standard security measures. We use SSL (Secure Sockets Layer) encryption, which protects all data transmitted between you and our servers.
- SSL Encryption: All your data transmissions are protected by 256-bit SSL encryption.
- Firewall Protection: Advanced firewall technology prevents unauthorized access.
- Two-Factor Authentication: Two-factor authentication (2FA) for account security.
- Server Security: Our servers are regularly tested through security audits.
- Data Backup: Regular backup processes ensure your information is never lost.
- Access Control: Only authorized personnel can access your information.
Data Sharing Policy
5 When Information Is Shared with Third Parties
99fd does not sell your personal information or share it inappropriately with third parties. However, sharing information may be necessary in the following circumstances:
- Payment Processors: Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfer transactions.
- KYC Service Providers: With authorized third-party verification agencies to complete identity verification.
- Legal Requirements: With the relevant authorities in response to court orders, regulatory demands, or legal obligations.
- Business Transfers: In the event of a company merger or acquisition, where the protections of this Policy will be maintained.
- Security Agencies: In cases involving the investigation of fraud, cybercrime, or other illegal activity.
Outside the circumstances listed above, we will not share your information with any third party without your written consent.
Cookie Policy
6 What Cookies Are and How They Are Used
Cookies are small text files stored in your browser or device when you visit our website. 99fd uses cookies for the following purposes:
- Essential Cookies: To maintain your login session and ensure the basic functioning of the website.
- Functionality Cookies: To remember your preferences and settings, such as language selection and account preferences.
- Analytics Cookies: To monitor website usage and improve service quality.
- Security Cookies: To detect and prevent fraudulent activity.
You can disable cookies through your browser settings, though this may cause some of our services to not function properly.
Your Rights and Controls
7 Your Rights Over Personal Information
You have the following rights over your personal information:
- Right of Access: The right to request information about what data we hold about you.
- Right of Rectification: The right to request correction or update of inaccurate or incomplete information.
- Right of Erasure: The right to request deletion of your information under certain circumstances, unless legal obligations exist.
- Right to Restrict Processing: The right to request that processing of your information be limited under certain circumstances.
- Right to Data Portability: The right to receive your information in a structured, machine-readable format.
- Right to Object: The right to object to the processing of your information for specific purposes.
- Right to Withdraw Consent: Where information is being processed on the basis of consent, the right to withdraw that consent at any time.
To exercise any of the above rights, contact our support team via 24/7 live chat or write to us by email: [email protected]
Data Retention and Deletion
8 How Long Information Is Kept
99fd retains your personal information for as long as necessary to provide services and for as long as required to fulfil legal obligations. Specifically:
- Account Information: While the account is active and for a specified period after closure in accordance with legal requirements.
- Transaction Information: For the period required under financial regulations.
- Verification Information: For the period required under KYC rules.
- Communication History: For the period necessary to improve customer service quality and resolve disputes.
After legal obligations are fulfilled, your information is securely deleted or anonymized. If you request account closure, we will first verify legal and regulatory requirements.
Protection of Minors
9 Policy for Those Under 21
99fd strictly provides services to individuals aged 21 and above. We do not intentionally collect any personal information from those under 21.
If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.
Policy Changes and Contact
10 Process for Policy Updates
99fd may review and update this Privacy Policy from time to time. For any significant changes, we will:
- Publish the updated date on the website.
- Notify registered users by email.
- Display a notification on the platform.
Continued use of the platform after changes are made will be considered as your agreement to the new policy.
11 Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
- Email: [email protected]
- 24/7 Live Chat: via the platform
Our support team is available in English 24 hours a day, 7 days a week.
Enjoy Gaming Safely
Your information is completely secure at 99fd. We are committed to earning your trust through SSL encryption and fair play.